Review Time
From my perspective, this casino appears to be losing customers! There seems to be no verification of the actual RTP! Each time, I receive the same response regarding third-party checks, etc.! I have reached out multiple times, but the outcomes remain unchanged; they yield nothing! Novomatic games, particularly certain titles, have been consistently disappointing! I've played repeatedly on the same numbers, and the results have only worsened! One game has been extremely cold, and I've never witnessed it being favorable! Another game rarely offers any decent returns! If you're lucky, you might get a few wins, but most of the time, it's just a drain on your funds! Hence, my rating is not just 1 star; it's a complete zero! This isn't a one-time experience; I've attempted to play many times! Today, I tried those games again, and it was absolutely dreadful! Not a single free game awarded! Just a complete loss of my deposit with no returns! I’ve noted the dates for transparency!
Excellent promotions for seasoned players, although there is a small issue with the email promotions. Sometimes the spins appear to be malfunctioning and need to be added manually by the support team. However, the representatives are very friendly; one of them assisted me with an offer as quickly as possible.
I recently changed my name by deed poll and sent my documents to verify this, which went smoothly. However, I made two deposits of £10 yesterday that were both declined, even though the funds were deducted from my bank. I have yet to receive the money back in my bank account or with the service. I reached out to customer support, and they assured me it would be refunded within 48 hours, mentioning that I'm not the only one experiencing issues with the payment provider. Still, the funds haven't returned, and I'm feeling quite suspicious about the situation. I contacted my bank, and they confirmed the two deposits to the service.
I recently changed my name and provided the necessary documents to verify this. While my deposits were taken, they were both declined, and I haven't received the funds back. Customer support claimed it would be returned within 48 hours, yet the money is still missing, raising my suspicions.
I used this casino without issues until recently. Now, I'm facing multiple problems with my account and no one is responding on live chat. I cannot withdraw my winnings due to verification issues, despite having done this before. I was told I should be able to withdraw, but I'm still waiting on payments. This service is frustrating, and I suggest avoiding it.
Complete scam! This used to be my favorite casino, but for the last two months, I've experienced dead spins and minimal winnings. Even when I finally received free spins, the payouts were laughable. I’ve won significantly more on the same game at other casinos. I’m changing my glowing review to a negative one due to this experience.
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