I leased a vehicle via MeinAuto and Mobility Concept, and the experience has been incredibly frustrating from start to finish.Lack of transparency: I was forced into choosing home delivery at a cost of €1,120, with no real alternative presented — despite later finding out that others were allowed to pick up their vehicles at dealerships. When I tried to question this, I received conflicting and misleading responses.Delays and broken promises: I signed the leasing contract in March, with a promised delivery in July. It’s now August, and I still haven’t received the vehicle or a confirmed delivery date. Every inquiry is met with vague, template-like replies.Customer service: While some agents were polite, the overall support was slow, dismissive, and unhelpful. My requests were often ignored or brushed off without real answers.Unfair practices: The delivery charge was added under misleading conditions. Even when I provided legal and contractual arguments, they failed to respond reasonably. I felt like I was being taken advantage of as a foreign customer.🚫 Overall, I would never recommend MeinAuto to anyone who values clarity, honesty, or professional service. I regret not going directly to a dealership or another leasing provider.
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Gemeinsam zum neuen Auto – mit MeinAuto.de
Ob Neuwagen, Gebrauchtwagen, Leasing, Finanzierung oder Barkauf: Bei uns findest du
✅ Alle Marken und Modelle
✅ Top-Konditionen
✅ Markenunabhängige Beratung
✅ Persönlicher Ansprechpartner
Bestelle dein Wunschfahrzeug bequem online von zu Hause oder werde bei einem unserer zertifizierten Partnerhändler vor Ort fündig – wir bieten dir alle Möglichkeiten. Unsere CarCoaches beraten dich zu unseren eigenen Angeboten und begleiten dich auch nach der Bestellung weiter. Zusätzlich profitierst du von Vorteilen wie optionaler Haustürlieferung und praktischen Rundum-Sorglos-Paketen.
Egal, welchen Weg du wählst: uns ist wichtig, dass jeder das passende Auto für sich findet – einfach, sicher und mit einem guten Gefühl.See more
