Review Time
Trustpilot Review Update
December delivery confirmed → six weeks exceeded → cancellation escalated
Update based on the latest developments:
• Nov 13, 2025 – Order placed with the clear expectation of delivery in December.
• Nov 17, 2025 – Order confirmation received stating December 2025 as the non-binding delivery month.
• December 2025 – No delivery took place.
• Mid-February 2026 – More than six weeks beyond the non-binding delivery month have now passed.
After my initial googlr review, MeinAuto publicly stated that my delivery month was January.
I uploaded the official order confirmation clearly showing December as the agreed non-binding delivery month.
In a phone call today, I was again assured that December 2025 is indeed the relevant non-binding delivery month.
Following this clarification, customer service escalated my request for contract cancellation.
I am currently waiting for confirmation on how this will be processed.
Overall impression:
The representatives are personally polite.
However, repeated missed commitments and shifting explanations indicate serious deficiencies in process reliability and accountability.
Trustpilot Review UpdateDecember delivery confirmed → six weeks exceeded → cancellation escalatedUpdate based on the latest developments: • Nov 13, 2025 – Order placed with the clear expectation of delivery in December. • Nov 17, 2025 – Order confirmation received stating December 2025 as the non-binding delivery month. • December 2025 – No delivery took place. • Mid-February 2026 – More than six weeks beyond the non-binding delivery month have now passed.After my initial googlr review, MeinAuto publicly stated that my delivery month was January.I uploaded the official order confirmation clearly showing December as the agreed non-binding delivery month.In a phone call today, I was again assured that December 2025 is indeed the relevant non-binding delivery month.Following this clarification, customer service escalated my request for contract cancellation.I am currently waiting for confirmation on how this will be processed.Overall impression:The representatives are personally polite.However, repeated missed commitments and shifting explanations indicate serious deficiencies in process reliability and accountability.
Ich habe einen Leasingvertrag mit Mobility Concept (über MeinAuto) für einen BMW 120i M Sport (Anfrage-Nr. 4664741 / Angebots-Nr. 2997314) abgeschlossen.Während der Vertragslaufzeit verlief alles formal korrekt. Die Probleme begannen jedoch bei der Fahrzeugrückgabe und Vertragsbeendigung.Bei der Rückgabe wurden Schäden beanstandet, die: • bereits zuvor gemeldet worden waren, • an eine autorisierte Werkstatt kommuniziert wurden, • und keine strukturellen Schäden am Fahrzeug darstellten.Obwohl für das Fahrzeug eine Vollkasko-/Casco-Versicherung bestand – ausdrücklich mit dem Zweck, hohe direkte Kosten im Schadensfall zu vermeiden – wurde diese nicht genutzt. Stattdessen wurden sämtliche Beträge direkt mir in Rechnung gestellt.Zusätzlich wurde der Vertrag faktisch vorzeitig beendet, da ich das Fahrzeug gemäß dem von Mobility Concept vorgegebenen System zur Verfügbarkeit von Rückgabeterminen zurückgeben musste. Auch in diesem Zusammenhang wurden Kosten berechnet.Die Abwicklung empfand ich als: • wenig transparent hinsichtlich der Bewertungs- und Berechnungskriterien, • nicht nachvollziehbar in Bezug auf die Nicht-Nutzung der bestehenden Versicherung, • und insgesamt nicht kundenorientiert.Ich habe mit anderen Leasinganbietern (z. B. Sixt Leasing) deutlich professionellere und fairere Rückgabeprozesse erlebt.Gerade die Phase der Rückgabe zeigt, wie ein Anbieter tatsächlich mit seinen Kunden umgeht. In meinem Fall war diese Erfahrung enttäuschend.Ich prüfe derzeit weitere formale Schritte und mögliche Meldungen an zuständige Stellen, da ich es für wichtig halte, dass potenzielle Kunden über solche Abläufe informiert sind.Ich empfehle dringend, die Regelungen zur Schadensbewertung, Versicherungsnutzung und Rückgabeorganisation vor Vertragsabschluss sehr genau zu prüfen.⸻🇬🇧 EnglishTitle: Disappointing experience – Non-transparent and costly end-of-lease handlingI entered into a leasing contract with Mobility Concept (via MeinAuto) for a BMW 120i M Sport (Anfrage-Nr. 4664741 / Angebots-Nr. 2997314).During the contract period, everything appeared formally correct. The issues started at vehicle return and contract termination.At handover, damages were claimed which: • had already been reported previously, • had been communicated to an authorized workshop, • and did not constitute structural damage to the vehicle.The vehicle was covered by a comprehensive (casco) insurance policy, specifically intended to avoid high direct costs in case of damage. However, this insurance was not used. Instead, all costs were invoiced directly to me.Furthermore, the contract was effectively terminated earlier due to returning the vehicle according to the return-slot availability system defined by Mobility Concept. Charges were also applied in this context.The overall handling was: • insufficiently transparent regarding evaluation and calculation criteria, • unclear concerning the non-use of the existing insurance coverage, • and not customer-oriented.I have experienced significantly more professional and fair return processes with other leasing providers (e.g., Sixt Leasing).The true quality of a leasing provider becomes evident at the end-of-lease stage. In my case, this experience was disappointing.I am currently evaluating further formal steps and potential reports to relevant authorities, as I believe prospective customers should be aware of such practices.I strongly recommend carefully reviewing the damage assessment, insurance handling, and return logistics terms before entering into a leasing contract.
I leased a vehicle via MeinAuto and Mobility Concept, and the experience has been incredibly frustrating from start to finish.Lack of transparency: I was forced into choosing home delivery at a cost of €1,120, with no real alternative presented — despite later finding out that others were allowed to pick up their vehicles at dealerships. When I tried to question this, I received conflicting and misleading responses.Delays and broken promises: I signed the leasing contract in March, with a promised delivery in July. It’s now August, and I still haven’t received the vehicle or a confirmed delivery date. Every inquiry is met with vague, template-like replies.Customer service: While some agents were polite, the overall support was slow, dismissive, and unhelpful. My requests were often ignored or brushed off without real answers.Unfair practices: The delivery charge was added under misleading conditions. Even when I provided legal and contractual arguments, they failed to respond reasonably. I felt like I was being taken advantage of as a foreign customer.🚫 Overall, I would never recommend MeinAuto to anyone who values clarity, honesty, or professional service. I regret not going directly to a dealership or another leasing provider.
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