I placed an order for a Xmas gift on 14.12.2025, which never arrived, and I received no updates. An email indicated it was on the way. After a chat with a bot that yielded no results, I finally spoke to a live representative on 07.01.2026, who said there was an issue, but the reason for the delay was unclear. The item shipped on 08.01, and I received an email stating it was out for delivery that same day. By 10.01, I was informed it was still in transit. Ultimately, it was delivered on 14.01, exactly one month after the order. Additionally, the company does not issue refunds, only a coupon for future purchases. The website is frustrating and not user-friendly. Although the representative was polite and expedited the shipping, my overall experience was disappointing.
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