I’ve purchased from Mejuri before, but this recent experience raises serious concerns. In August, my husband ordered a diamond tennis bracelet. The site stated it would ship within one month. Two months later: no shipment and no reliable timeline. Nobody has any clue when this bracelet will be shipped. Customer service was largely inaccessible. When I was lucky enough to get any response, it was scripted/automated, unhelpful, and "planned" ship dates were repeatedly missed without explanation. Only after pushing was a small store credit offered.Mejuri continues to list the item for sale without disclosing known fulfillment delays—despite having no ability to deliver within the advertised timeline. Taking full payment under those conditions is not just unprofessional—it’s misleading.This reflects a lack of transparency, poor operational control, and minimal regard for customer experience.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
