mejuri.com

I do not recommend Mejuri based on my personal experience.

Edit: LOL at Mejuri’s response. I have had ongoing communication with Mejuri’s customer service over the past two months regarding this matter. Despite multiple attempts to resolve the issue, it remains unresolved. Just the same thing over and over again: “I’m so sorry. Your new ship date is planned for [two weeks from now] but we can’t guarantee it in any way. Ok thanks bye!”—I’ve been a customer of Mejuri for nearly a decade, and while I once appreciated the brand’s aesthetic and accessible pricing, my recent experiences have been consistently disappointing.The products themselves are generally well-designed and of reasonable quality for the price point. However, the customer experience has deteriorated significantly. Orders placed online often show as “backordered” with estimated ship dates that are repeatedly missed, sometimes by several weeks, without proactive updates or communication. Despite this, charges are processed at the time of order rather than at the time of shipment, which can leave customers waiting long after payment has been taken.In-store service has also been underwhelming. Staff are friendly but frequently lack product knowledge or the ability to assist with specific questions about availability, materials, or order issues. The result is an experience that feels more performative than helpful.Online support is equally frustrating. Live chat and phone assistance are rarely accessible, and email responses can take an extended amount of time. Much of the interaction funnels through automated systems that aren’t equipped to resolve nuanced customer concerns.After years of loyalty, I’ve found the brand’s service standards no longer align with its marketing or pricing. Mejuri still offers appealing designs, but reliability, communication, and support need significant improvement before I would consider purchasing again. [

Date of experience: Oct 08, 2025