I sent in my diamond bracelet to have a simple clasp issue repaired. According to Mejuri’s own policy, if an item can’t be fixed and is still in stock, they’ll send a replacement. But instead, they processed a refund—even though the exact same bracelet was still listed for sale on their website. It was only after I emailed and raised the issue that they acknowledged the mistake and placed a new order.The replacement took a little over a month to arrive because it was custom made. When it finally came, I was really disappointed. While the certificate claimed the same total diamond carat weight, the design had clearly changed—the original had fewer, larger diamonds, while the new one used many smaller stones to make up the weight. Technically, it was as advertised, but it didn’t feel like the same bracelet.This wasn’t a small purchase, and I genuinely loved the original piece—I wore it every day until the clasp came loose from regular use. Unfortunately, the replacement just doesn’t feel the same, and I rarely wear it now. I’ve also been hesitant to contact customer service again, afraid they might replace it with something even more different. After this experience, I’m not sure I would purchase from Mejuri again.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
