I am a long time customer of Mejuri. I bought two pairs of gemstone earrings as gifts for the holidays. I noticed the butterfly backs were slightly loose although they did not slide off when I put them on at first. I ended up exchanging a pair that was visibly too loose. I then tried to wear them out once and one pearl stud completely fell off and is now lost. The gifted pair I gave my sister also lost one earring back after the first trial of wearing them. So i’ve lost two earrings within a month due to poorly manufactured earring backs, unfortunately no way to prove it other than the fact that they just fell off on the first wear. Warranty does not cover lost items, and my claim was denied by Mejuri, which i understand. However, I asked customer service if it was possible to purchase a single earring replacement as to not have 2 incomplete pairs, and they never responded. I will not be purchasing from Mejuri again, I’ve spent hundreds of dollars on this shop but it’s clear that quality of items and customer service is not a priority. I would not purchase these earrings or anything with butterfly clasps if I were you, it is money down the drain.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
