Hello, I am writing as a loyal customer to share a terrible customer service experience. I purchased the Pearl half eternity ring on 11/19/22 for $200 (spent $350 total). It did not arrive until January 2023. I shopped at Mejuri Ossington Toronto on 11/22/24 and spent $600 CAD. I asked a store associate if the store would fix my pearl ring, which had a loose prong and missing pearl I’d been meaning to get fixed. The associate said even tho it was bought 11/19/22 they would replace it for me if I sent it in. I submitted a warranty claim online as instructed. Initially I was told in writing it would be covered, only to have the next email retracting that because the warranty “expired” on 11/19. This is terrible customer service considering I was ripped off of 2 months of my warranty because of the back order. Why would my warranty start before I even receive the ring and it is still in your store? And how unprofessional to be told by mejuri twice it would be covered (verbally and in writing) only to have you retract that. I will never shop at mejuri again. An honest store would understand this isn’t right to do to the customer.Orders: M230573092VUM1354230NS00043207
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