Returned a pair of earrings that were never worn. Recieved a store credit instead of a refund with no explanation and had to contact support myself. Customer support told me the earrings had been damaged and that is why I recieved store credit instead of a refund. When I let them know I had never worn the earrings and had not damaged them, they responded with a picture of the damage (a small scratch that, again, I could not have caused since I did not wear them...). After going back and forth, they provided me with a refund and a rude explanation that this was a one-time courtesy refund. Customer support was rude, unhelpful, and condescending, did not offer an explanation for the store credit instead of a refund until I reached out myself. Not a good way of doing business and I likely won't shop here again. Kept another two pairs of earrings and I wear them 3/4x a week, bummed because I really like the items, just don't want to take the risk of contacting customer service again...
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
