Very disappointing recent experience with Mejuri which is still pending resolution. I ordered some items in the black Friday sale and apart from the order confirmation email, didn’t receive any further communication about shipping or delivery. I kept checking the order status on my account and it just said Awaiting Processing. I eventually reached out to customer services for an update after a couple of weeks and was told the order had already been delivered. They then retroactively sent a tracking number and ‘proof of delivery’ which seemed to show the parcel had not been delivered to my specific address but had been left in a communal area of the building which is not at all secure. Of course it was not there when I went to check. Very confused about why it wasn't communicated by either Mejuri or the delivery company that the order was out for delivery and why it was just left in a random lobby without even informing me it had been left there. Why would a package containing expensive jewelry not be sent as a signed for delivery?? Its now been 6 weeks since I raised this issue with Mejuri and have had barely had any response from customer service. The last communication was a month ago saying that I should wait for them to get in touch and not follow up as it will bump me down in the queue. Crickets since then. Still yet to find out if I'll actually receive my goods or my money back.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
