Their customer service is super frustrating and misleading, actively lying instead of dealing with issues quicker.I ordered an item in the Black Friday sale. I checked on its whereabouts a week later and it still said “awaiting dispatch.” I messaged customer service and was given a tracking number for an item that wasn’t mine and was delivered to an address in San Francisco. I live in London. The UK London. Customer Service repeatedly said it was dispatched and they needed to contact the delivery company. My account always showed “awaiting dispatch” and that the item was out of stock. A month after initial ordering, they finally admitted they were unable to deliver this item any more. Frustrating company to deal with.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
