I was directed to Mejuri by a great review on the New York Times Wirecutter website. As a first time buyer the Mejuri website promised me a 10% discount. I selected a $500 pair of earrings for my wife and went through the process of "joining". However, the promised 10% discount was not applied to my purchase. I went through with the purchase assuming that Mejuri's customer service department would make things right. Unfortunately that was a WRONG assumption. First I was told that I should cancel my order and place a new order. I received this response after the earrings had already been delivered. Second I was told that their policies and procedures would not allow them to credit the discount that their system failed to give me back to my credit card. I've dealt with many other retailers who when a similar issue arose had no problem crediting my account. To be fair, the earrings I purchased were beautifully packaged and appear to be of good quality. However, after experiencing their poor customer service I will not be purchasing from them again.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
