I bought the Diamond Necklace ($298) for my girlfriend to match a ring that she has. She tried it on when I brought it home, and the chain broke while she went to remove it. Literally immediately. Clearly, there was a defect in the chain, because she didn't pull at it, didn't get stuck on clothing or hair, it just fell apart. She immediately submitted a customer service claim (which purports to respond within 24 hours). After 6 days, they finally responded and said that they will not be honoring the Warranty Policy because either: 1. the claim is outside the two year period (false), 2. the item is lost and not in our possession (false), incorrect materialcare was provided to the piece (false, it was just taken out of the box), normal wear and tear such as scratching or bent (also false, again, it was just taken out of the box), or a third-party vendor was used to repair the item (again, it was just taken out of the box). This company is a complete scam, they clearly did not read the claim and just automatically rejected it. I will be disputing this purchase with my credit card. What a joke of a company, and terrible quality jewelry.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
