My $300 product did not ship for 3+ weeks although Mejuri gave this expectation. However, the shipping company they utilize which has an awful reputation (OnTrac/Lasership) had my package allegedly sitting in their facility for over a week with no updates. I contacted both Mejuri and shipping carrier. Mejuri was responsive saying they would investigate, shipping carrier did not respond for almost a week in which they then manipulated the tracking info to indicate it was delivered.I told them it was not delivered and asked for a picture of delivery proof. Shipping carrier eventually responded they can "no longer confirm control of the package" and told me to contact seller (Mejuri) directly.This was almost a full week ago and Mejuri has yet to respond, nevermind offering any proposed solutions. I was a first time customer and this item was a present for my partner's birthday which was already late. I know shipping issues is not necessarily Mejuri's fault but after showing proof the carrier said they've lost my package, Mejuri customer service has gone MIA. Very frustrating and disappointing experience - Mejuri has lost a potential long term customer due to their lackluster customer service.*EDIT 2* - Mejuri customer service has since reached out and issued me a refund. Obviously this took a lot longer than I'd hope but I do understand black Friday is the busiest time of the year. I am satisfied they promptly resolved once they researched the order - I have edited my review to be 3 stars & title changed from "Poor" to "Delayed Customer Service".
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
