***UPDATE***Mejuri did reach out after this review. A performative email which solved nothing, gave incorrect information, and ignored my reply. So they will get what they wanted. They will squeeze that extra money to use that gift card I was told would be refunded to my account. But this will be the last penny spent at Mejuri. You’ve lost a customer and a champion (not that you care).******I have been a customer of Mejuri for years and happily spent thousands of pounds with the brand on gold/diamond pieces. Last weekend I went to the London Kings Road branch to pick up my latest order. This order was bought online, partially using a £75 gift voucher and partially with my debit card.Once in the branch and after seeing the item, I didn’t quite like it, so I decided to return it on the spot. The consultant in charge did the operation and I received an email saying that the fund would be returned to me within a few days. I asked the Mejuri consultant how would the fund be returned as I was interested in buying another piece which I saw in the store while I was waiting.The consultant first said that the £75 would be immediately credited to my Mejuri account, which upon checking after a few minutes they couldn’t see there. They then read the return email I received, and told me that all the funds would be returned via bank transfer since my debit card was used for part of the purchase.I specifically asked them if they were sure because the new item I was buying was a lot more expensive and I wanted the £75 to be used towards it. They confirmed it would be the case, which led me to buy the new item.I had a strange gut feeling so I emailed the customer service shortly after this purchase who, surprise, told me that the £75 was refunded via gift card only. So essentially this item cost me a lot more than intended as I had to use £75 of my own money to cover it.I asked them to refund the £75 on my bank account since it was the information I was given and *specifically* asked for it prior purchasing my item, and since then, I have been ignored.This is utterly disappointing, the consultant at Kings Road clearly wanted to push their sale and Mejuri is taking no accountability whatsoever. The brand is just happy to have secured money through gift cards, no matter what.After years being a customer of the brand, I am extremely disappointed and would never recommend this brand again.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
