BUYERS BEWARE!! If you return an item they will send you a *fraudulent picture* of a damaged product and claim you shipped them said damaged product. Then they use that as a reason to NOT refund you for the return (but they will offer a store credit?). I’m in complete SHOCK at the scam they're running. I let my daughter order 14k solid gold Huggie Hoop earrings. The package arrived and I brought it inside on Nov 27t, but we didn’t open it until November 29th. The earrings were out of the bag for probably 2 minutes, just long enough to know that they wouldn't fit my daughters ear lobe (it didn't have a long enough thin part of the hoop). So we put them right back in the bag they came in and I had my daughter submit a return request online. We didn’t notice any substantial damage, but we also didn’t inspect them with a magnifying glass either since once we saw they didn’t fit that was the end of that.After several days, they approved a store credit with zero explanation as to why we didn’t get a refund. My daughter emailed them and asked for a refund instead. A couple days later we received a very general, "we'll look into it" type email. Several more days went by with no response, so I followed up with them. After several more days I finally received an email from “David” on December 15th. David sent me a picture of an earring that was completely beat up and scratched (literally like someone took a hammer to it) and claims that's what we returned which is why they cannot give us a refund. For one, the image was no way the product we received or the item we sent back. Additionally, as I looked again at David’s picture I notice something orange near the hinged part. RUST. On a 14k solid gold earring?! Then they had the nerve to claim it isn’t rust, just bad lighting. It was definitely rust!!Either way I got scammed. I was either sent beat up, rusty fake earrings (and somehow we didn’t notice the damage and rust - not likely), or Mejuri is sending fraudulent pictures to people claiming they got back damaged goods so they don’t have to refund your money.I will be filing a fraud claim with my credit card company. We've had the same credit card for 8 years and we've never had to once file a fraud claim. I’m sick right now.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
