I was gifted an anklet, it broke and warranty gave me a credit as the style I ordered was discontinued… ordered a new one to replace it, and the spring in the clasp went so once again a warranty claim is made and once again the piece is discontinued. Not only is the anklet sentimental bc of who gifted it and the time I’ve worn it, but I don’t like the current style. I asked if it could be fixed, no. Only option is to return for a credit. Jewelry pieces are often gifts and often sentimental. I would not purchase from here again simply based on the fact that not only do the pieces seem to often have issues, but there’s no way to get a sentimental piece fixed, just a credit. I also personally think it’s tacky to make someone return the broken piece that you refuse to fix…. The pictures show it’s clearly broken. I have instead paid a local jeweller to replace the clasp, and while im happy to have the piece back in working condition I’m irritated that this cost Mejuri nothing as they won’t issue even a credit unless I return the piece.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
