Disappointing Experience with Mejuri – Avoid!I had a truly frustrating experience with Mejuri, and I feel compelled to share my story to warn others. A friend purchased a gift for me through Mejuri’s website in Australia and had it delivered to me in France. Unfortunately, the item didn’t suit me, but I was relieved to find out that Mejuri offered free returns on gifts, allowing for a credit note to be spent online. Little did I know that what seemed simple would turn into a disaster.After returning the item, I was first sent a credit code, only for them to issue another one later without any mention of the original code. Even worse, neither of the codes worked. I’ve been stuck in an endless email exchange with customer service for over two weeks, trying to resolve this. Eventually, they told me the issue was that I needed to change the currency from euros to AUD for the code to work. I did that, but then I found out I could no longer ship the item to France, where I live!Finally, I was told that I couldn’t use the credit to have the item delivered to France because the credit is only valid for Australia. How does that make any sense when the original item was purchased in Australia and shipped to France?Now, their "solution" is for me to have the item sent to Australia, get a friend to pay for shipping, and then send it to France. Completely ridiculous and absurd for a brand that markets itself as high-end and customer-friendly. I will never shop with Mejuri again and would strongly advise others to avoid this company. The experience has been nothing but stressful and disappointing! Avoid - especially for gifts!! Not worth the stress or hassle.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
