mejuri.com

4.2
4.2 Based on 1.7K reviews

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100...

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Netty Clark
Quality Jewelry and Amazing Customer Service

First, I want to say Mejuri is reasonably priced compared to Maria Tash and the quality is fine so far. My qualm is piercing earrings purchased at this store CANNOT be sterilized and reused as is the case with many piercing salons. The earrings are not cheap. The first helix piercing was painless, but I did NOT like where it was placed - I didn't want it even with right helix piercing, but that's EXACTLY WHAT HAPPENED. I got a second helix piercing to correct evenness problem and i did NOT like where it was placed again. I really would like to remove BOTH and start all over, but I have already spent at least $450 for these piercings and don't want to buy more jewelry.Really, you should figure out a way to let customers repierce with their Mejuri jewelry. UPDATE: Mejuri invited me to discuss my dissatisfaction with them and it was a SINCERE REQUEST. They completely solved my issue 100% to my satisfaction. I AM SHOCKED. When most companies respond to complaints, it’s just boilerplate meaningless platitudes. Will definitely keep shopping here as they truly care about pleasing the customer.

5
Date of experience: Apr 05, 2024

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