mejuri.com

4.2
4.2 Based on 1.7K reviews

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100...

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Laurel W.
Online orders too slow to arrive

I ordered 3 items on 4th dec that were all showing as ‘in stock’ apart from 1 which was on back delivery. The item that was ‘in stock’ was ordered as a Xmas present. Long story short, with so much back and forth over email but I ended up cancelling the ‘in stock’ earrings that were supposed to be for a Xmas present. It transpired that they weren’t in stock and were going to arrive after Xmas. Mejuri need to improve their accuracy on their online website with regards to in stock/back order items. They need to be more accurate with their delivery timescales. They also need to respond to email enquiries much quicker than 3 days. The communication was inaccurate at first as I was told the earrings would arrive before Xmas and then they changed the information and I was then told they were arriving after Xmas. The communication way too slow although the staff are very polite.

1
Date of experience: Dec 04, 2023

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