Right now it’s pulling teeth trying to get information on refund status and store credit. Customer service is below par compared to most companies when it comes to processing refund.Cancelled the order 12/4 and was told to wait 5-10 days. After 10 days, I emailed back to inquire status of refund ($4,782). It takes them 24-48 hours to respond so I tried to text. Nope, the text just refers you back to emailing. Finally got an email response that refund is processed and I need to wait 5-10 days. When I try to clarify (and also asked about the store credit [$421.72] that was also used in same order) that I need to wait another 10 days again that’s only when I was told the refund was not processed 12/4, they just processed it after my status inquiry because of a glitch in the system back in 12/4. Great. In all this time, there have been 4 people that I’ve communicated with and they keep giving “canned” blurb of “ Should you have any additional questions for us, please do not hesitate to reach out” while altogether ignoring the question that I’ve asked about the store credit status. Can someone please READ the question in the email and answer it? It is so frustrating. I’ve been a fan of this company but their customer service when it comes to refunds is a complete failure.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
