I ordered a blouse online on December 20 specifically for a New Year’s party. The shipping was advertised as 2–3 days, and my payment of $112 was processed immediately. However, I faced continuous delays: December 24 → December 26 → December 29 → December 30. By December 31, the blouse still hadn’t arrived. I reached out to customer support around noon on December 31 to request a refund, as it was evident the item wouldn’t arrive on time and I had to purchase something else. The response was dismissive, stating they needed to “follow up with FedEx,” despite the timing being irrelevant. There was no apology, accountability, or concern for the inconvenience. On January 2, I received an email saying the order was “on the way.” At that point, it was pointless. There was still no acknowledgment of their failure to deliver. Charging customers immediately, failing to meet delivery promises, and showing no empathy or solutions is unacceptable—especially for a service at this price level. This experience showed a total disregard for customers’ time and money. I will not be ordering from this service again.
Claim your business profile now and gain access to all features and respond to customer reviews.
