Review Time
I ordered a blouse online on December 20 specifically for a New Year’s party. Shipping was advertised as 2–3 days, and my payment of $112 was processed immediately. However, there were multiple delays: December 24 → December 26 → December 29 → December 30. By December 31, the blouse still hadn’t arrived. I contacted customer support around noon on December 31 to request a refund, as it was clear the item wouldn’t arrive on time and I had to buy an alternative. The response was dismissive, stating they needed to “follow up with FedEx,” despite the timing being irrelevant. There was no apology, accountability, or concern for the inconvenience. On January 2, I received an email stating the order was “on the way.” At that point, it was pointless. There was still no acknowledgment of their failure to deliver. Charging customers immediately, failing to meet delivery promises, and showing no empathy or solutions is unacceptable—especially for a service at this price level. This experience demonstrated a total disregard for customers’ time and money. I will not be ordering from this service again.
I ordered a blouse online on December 20 specifically for a New Year’s party. The shipping was advertised as 2–3 days, and my payment of $112 was processed immediately. However, I faced continuous delays: December 24 → December 26 → December 29 → December 30. By December 31, the blouse still hadn’t arrived. I reached out to customer support around noon on December 31 to request a refund, as it was evident the item wouldn’t arrive on time and I had to purchase something else. The response was dismissive, stating they needed to “follow up with FedEx,” despite the timing being irrelevant. There was no apology, accountability, or concern for the inconvenience. On January 2, I received an email saying the order was “on the way.” At that point, it was pointless. There was still no acknowledgment of their failure to deliver. Charging customers immediately, failing to meet delivery promises, and showing no empathy or solutions is unacceptable—especially for a service at this price level. This experience showed a total disregard for customers’ time and money. I will not be ordering from this service again.
I received a toque as a gift and wanted to exchange it for a simpler design. It was unworn with tags still attached, and I had a gift receipt. However, the store refused to allow the exchange, stating it was a “personal item,” even though toques were not listed as non-returnable items. I was furious. My husband felt upset that he bought a gift thinking it could be exchanged if it wasn't right. I spend a significant amount of money in that store annually, but no more. If they want to lose a long-time customer over a hat, that's their choice. There are plenty of other places where I can spend my money.
I received a damaged coat and was informed that I couldn’t be refunded to my original payment method, so they issued a gift card instead. I used that gift card to purchase two items, keeping one, thinking the gift card had been applied to it and the refund for the other item would go back to my credit card. Instead, I was charged on my credit card and refunded to another gift card. Believing I had a remaining balance (after receiving incorrect info from a sales associate), I made another purchase. When I realized how confusing this refund process was, I called customer support to ask if I could return the recent purchases and get my money back, but they refused and wouldn’t escalate my concern. Terrible customer service, overpriced clothing, and mostly cheap materials. I will never shop here again.
I attempted to return a clothing item that was unworn and had tags still attached. I received an email stating they would not accept the return and would not provide a return voucher. Their return policy is strictly 21 days, making it difficult for gift items. I was offered no leniency. Moving forward, I will not order from them again as their competitors have much more accommodating return policies. This experience was unprecedented for me, and as someone who orders a lot of clothing online, I found their lack of care for customer satisfaction unacceptable.
I visited a store to exchange two items I purchased online on sale. They attempted to charge me full price for the smaller sizes instead of the sale price! After shopping there for over 20 years, I am done. Very poor policy and customer service.
I wish I had read the reviews before wasting money on a $400 dress. I placed an order in-store and provided my correct address, but the staff mistakenly sent the package to the wrong address. Now the company refuses to take responsibility, telling me to go to the wrong address to retrieve my package. I asked for a manager, but they said there wasn’t one available. I’ve been sending emails but received no response. The call center staff told me to figure it out myself. I am at a loss on how to get my money back for an item I have never received.
I had no idea the company had such a bad reputation, but after reading these comments, I see I’m not alone in my negative experience. After not receiving my package, I contacted customer support to inform them. I was told to reach out to my bank for a reversal, with no offer to reship the item or issue a refund. Essentially, I had to do all the work myself. How is this acceptable customer service? I will not be dealing with them again.
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