I received a toque as a gift and wanted to exchange it for a simpler design. It was unworn with tags still attached, and I had a gift receipt. However, the store refused to allow the exchange, stating it was a “personal item,” even though toques were not listed as non-returnable items. I was furious. My husband felt upset that he bought a gift thinking it could be exchanged if it wasn't right. I spend a significant amount of money in that store annually, but no more. If they want to lose a long-time customer over a hat, that's their choice. There are plenty of other places where I can spend my money.
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