I received a damaged coat and was informed that I couldn’t be refunded to my original payment method, so they issued a gift card instead. I used that gift card to purchase two items, keeping one, thinking the gift card had been applied to it and the refund for the other item would go back to my credit card. Instead, I was charged on my credit card and refunded to another gift card. Believing I had a remaining balance (after receiving incorrect info from a sales associate), I made another purchase. When I realized how confusing this refund process was, I called customer support to ask if I could return the recent purchases and get my money back, but they refused and wouldn’t escalate my concern. Terrible customer service, overpriced clothing, and mostly cheap materials. I will never shop here again.
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