I attempted to return a clothing item that was unworn and had tags still attached. I received an email stating they would not accept the return and would not provide a return voucher. Their return policy is strictly 21 days, making it difficult for gift items. I was offered no leniency. Moving forward, I will not order from them again as their competitors have much more accommodating return policies. This experience was unprecedented for me, and as someone who orders a lot of clothing online, I found their lack of care for customer satisfaction unacceptable.
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