I wish I had read the reviews before wasting money on a $400 dress. I placed an order in-store and provided my correct address, but the staff mistakenly sent the package to the wrong address. Now the company refuses to take responsibility, telling me to go to the wrong address to retrieve my package. I asked for a manager, but they said there wasn’t one available. I’ve been sending emails but received no response. The call center staff told me to figure it out myself. I am at a loss on how to get my money back for an item I have never received.
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