I had no idea the company had such a bad reputation, but after reading these comments, I see I’m not alone in my negative experience. After not receiving my package, I contacted customer support to inform them. I was told to reach out to my bank for a reversal, with no offer to reship the item or issue a refund. Essentially, I had to do all the work myself. How is this acceptable customer service? I will not be dealing with them again.
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