I ordered a blouse online on December 20 specifically for a New Year’s party. Shipping was advertised as 2–3 days, and my payment of $112 was processed immediately. However, there were multiple delays: December 24 → December 26 → December 29 → December 30. By December 31, the blouse still hadn’t arrived. I contacted customer support around noon on December 31 to request a refund, as it was clear the item wouldn’t arrive on time and I had to buy an alternative. The response was dismissive, stating they needed to “follow up with FedEx,” despite the timing being irrelevant. There was no apology, accountability, or concern for the inconvenience. On January 2, I received an email stating the order was “on the way.” At that point, it was pointless. There was still no acknowledgment of their failure to deliver. Charging customers immediately, failing to meet delivery promises, and showing no empathy or solutions is unacceptable—especially for a service at this price level. This experience demonstrated a total disregard for customers’ time and money. I will not be ordering from this service again.
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