I really wanted to like this company and their product. I bought two fleece lined leggings at the end of November. I was very excited because I had been planning to buy them for awhile. I ordered what I thought were to XL pairs but what arrived were two small pairs. Unfortunately, for one pair- I didn’t see the sticker on the package that had said “S” on it until after I had already cut away the sticker seal that they have on their package. I want to be clear, the tights barely left the packaging when I realized. Neither pair was ever worn. I reached out to see if I could exchange them for the correct size, and I was transparent about the fact that I had broken the seal before I realized the size error. They told me that due to health and safety, they do not do exchanges but said that they accept “unopened and unworn” tights back and that I would just have to cover the shipping to send them back and they would give me store credit. I said okay, bet, no problem and sent them back. Again- neither had been worn. Barely even came out the packaging. They gave me store credit for 1 pair because there was one pair that was unopened and they are now refusing to credit me for the other pair. They currently have all $50 of my money and I have no product and they are refusing to allow me to get the product that I have already paid for. Essentially they are trying to keep $25 and give me nothing. This is just bad customer service all the way around. I’m not even asking for any money back, I’m just asking for the amount I already paid to be credited back to me, so that I can re-order the product that I have, again, already paid for, in the correct size. $25 seems like a wild thing to lose a customer over when the money is not even leaving your ecosystem.
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