Review Time
I had an extremely disappointing experience. I ordered the classic rise leggings (not the tall version), but the pair I received seems designed for someone very tall. The rise is so excessive it would reach my chest. I didn’t even try them on since I had a similar problem with another pair of the same rise and knew these wouldn’t work. When I reached out to the support team to initiate a return, they inquired if the seal was still intact—which, naturally, it wasn’t. You have to take the item out of the packaging to check the fit. After my reply, they completely stopped communicating and ignored several follow-up emails about returning the item. Additionally, the images on their platform are quite misleading. The leggings are advertised as standard rise, but what I received is clearly high-rise and does not correspond with the product images at all. In summary, there is poor product accuracy and even worse customer service.
Terrible experience. I ordered the classic rise leggings (not the tall version), but the pair I received appears to be made for someone extremely tall. The rise is so high it would reach my chest. I didn’t even try them on because I’ve already had a similar issue with another pair in the same rise and knew immediately these wouldn’t work.When I contacted customer service to request a return, they asked whether the seal had been opened—which, of course, it had. You have to at least remove the item from the packaging to see if it fits. After I responded, they completely stopped replying and have ignored multiple follow-up emails requesting a return.On top of that, the photos on their website are very misleading. The leggings are marketed as a standard rise, but what I received is clearly high-rise and does not match the product images at all.Overall, poor product accuracy and even worse customer service.
The tights are a typical low-quality, non-returnable product marketed on instagram. Their policy is no returns once opened, even in unwashed, unworn condition. No exchanges, even unopened. If, for example, you need to size up (and haven’t opened them) you pay a $10 restock fee on a $25 item. Then you pay shipping on the new item. Shipping was $10. Another red flag: they don’t allow reviews on their website so the only opinion you see of their product is “influencers”. Typical instagram-shop nonsense and I’m bummed I fell for it. I’m brown-skinned so I ordered two pair: The Carmel (Bronze) is a chalky yellow in person, not bronze at all. I don’t know anyone that they’d match. The chocolate is a deep brownish-black. Too dark for me personally. I’m not tall at all: 5’4” size 4/6 jeans and the inseam was to short, even for me. The M/L was a comfortable fit stretch-wise but since the inseam is too short the tights crowd my toes. Worse, I need to wear shorts on top of them to keep the middle up because they constantly slide down. I wouldn’t recommend this product to anyone.
I really wanted to like this company and their product. I bought two fleece lined leggings at the end of November. I was very excited because I had been planning to buy them for awhile. I ordered what I thought were to XL pairs but what arrived were two small pairs. Unfortunately, for one pair- I didn’t see the sticker on the package that had said “S” on it until after I had already cut away the sticker seal that they have on their package. I want to be clear, the tights barely left the packaging when I realized. Neither pair was ever worn. I reached out to see if I could exchange them for the correct size, and I was transparent about the fact that I had broken the seal before I realized the size error. They told me that due to health and safety, they do not do exchanges but said that they accept “unopened and unworn” tights back and that I would just have to cover the shipping to send them back and they would give me store credit. I said okay, bet, no problem and sent them back. Again- neither had been worn. Barely even came out the packaging. They gave me store credit for 1 pair because there was one pair that was unopened and they are now refusing to credit me for the other pair. They currently have all $50 of my money and I have no product and they are refusing to allow me to get the product that I have already paid for. Essentially they are trying to keep $25 and give me nothing. This is just bad customer service all the way around. I’m not even asking for any money back, I’m just asking for the amount I already paid to be credited back to me, so that I can re-order the product that I have, again, already paid for, in the correct size. $25 seems like a wild thing to lose a customer over when the money is not even leaving your ecosystem.
I was hesitant at first because I didn’t think they would match my shade and I am a tall plus size girlie, but these tights are worth every penny! The quality, the warmth, the way they look so natural on my skin I’m obsessed. Buying more ASAP!
Well I’m a bit surprised giving them this review 4 stars, giving my experience and relating to the reviews down here. So I pre-ordered my pair around October this year, like somebody else who reviewed on here. They promised that the sending of the orders would take place around November. Acknowledging that they are deff the original brand and watching their Instagram I was convinced and decided to trust them and paid. The order didn’t come around November, I received it today. I can not lie, I send them emails two times. The first time I asked a update. The second time I complained that it took long and that I was disappointed that they didn’t send an email explaining why it took so long and I had to reach them for the second time. Both time they responded and the second time they decided to compensate me a bit and explained that they did send an email and maybe it was in spam, and it was that case. So seeing them respond I decided to just bite my time and wait until January at least, but I was already a bit disappointed that it was taking this long as I had plans with it. When I received my leggings I was surprised and really happy with the quality. It is great! I bought one fleece tight and one black legging. It feels really nice and warm. It’s doesn’t feel to thick, but really warm and definitely comfortable compared to other leggings I bought. They gave me a free fleece sock too! The black legging is not really the same, but is compared to normal leggings definitely warmer and also comfortable. It doesn’t hug your curves like the really tight fit versions and doesn’t lift the butt up if you really thought it would sit like that, so be aware, but definitely a purchase I don’t regret. They put a folder explaining how to care for everything and that shows me too that they really looked into their work and did their research to be able to sell this. So yeah I’m not gonna lie, the experience wasn’t really great. It’s the fact that I can afford to lose some money around that time that I wasn’t really stressed, but I feel as if they didn’t really took a great approach in the market. There are a lot of dupes now, inspired of their work and being sold on different websites. I would consider to buy at different websites if you can’t afford the same way I did. However there is something about their products that I can appreciate. I also love that they made it possible for many body types, which would look a bit difficult to accomplish and I don’t see many places that copy their product being able to handle it the way they did. I didn’t dare to try other websites as it was just unclear to me if I was buying the right size. I would consider buying from them in the future. My four stars is based on how they handled it in the end plus with the quality of the products. I otherwise would have giving it a two or three stars. It is sad that other people in these comments didn’t have a great experience, heck not even receiving it. They should put more consideration how they are going to handle this in the future. I hope this review will reach them and that they don’t take it in a negative light, but more positive to learn about their short comings and appreciate the review because I acknowledge that they did their best.
Really wanted to like this company, but with many small businesses, they want to blow up without really having the product or support to handle the new clients. I purchased tights back in October. Second time wearing them (never washed them as they were lightly worn) it got a vey long snag. Emailed company, they said they would send me a new pair free of charge. Free pair never came. Emailed them 3 days ago and they admitted to not being able to fulfill the order, I asked for the new order to be cancelled and refunded. Part of their advertising is knocking companies for ripping off their invention, but in reality what do you expect people to do???? It’s winter time people want tights they can wear now, not go without for the sake of supporting a company that can’t even support them.
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