Title:Repeated Issues with MelBet: Incorrect Bet Settlement, Lack of Transparency, and Deposit ProblemReview:I am writing this review to share my experience with MelBet after facing two serious issues within less than one month, which has significantly affected my trust in the platform.1) Incorrect bet settlement:I placed a bet on Total Throw-ins Over 32.5 for the match Al Nassr vs Al Qadsiah (08/01/2026).Bet ID: 75438261341Account number: 1368***721The bet was settled as a loss, with MelBet claiming that the total number of throw-ins was 30.However:The match statistics displayed inside the MelBet platform itself showed 34 throw-insSofaScore, a globally recognized football statistics provider, also showed 34 throw-insI provided screenshots from both sources as evidence. Despite this, MelBet repeatedly stated that the statistics shown on their website are “indicative only” and refused to clearly disclose the exact official source (data provider or video reference) used to calculate the figure of 30.Instead, I was asked to provide minutes and seconds for every throw-in, which is unreasonable for a customer and not a transparent or professional way to resolve a betting dispute.2) Previous deposit issue:Less than a month before this incident, I also faced a deposit problem, where my deposited funds were not credited to my account.That issue was resolved only after several emails and repeated follow-ups, causing unnecessary delays and inconvenience.Conclusion:Having a deposit issue and an incorrect bet settlement within such a short time, combined with unclear communication and a lack of transparency, raises serious concerns about MelBet’s reliability and customer support standards.I am still waiting for:A clear written explanation of how my bet was settledDisclosure of the official source used to determine the number of throw-insI hope MelBet management reviews this case seriously and resolves it in a fair and transparent manner.Update:Following MelBet’s reply, I would like to clarify an important point.According to the statistics shown on MelBet’s own platform, the total number of throw-ins for the match Al Nassr vs Al Qadsiah is displayed as 34, not 30. I have screenshots from MelBet’s website as well as from SofaScore showing this figure.Despite this, MelBet continues to state that the total throw-ins were 30 without clearly disclosing the exact official source used for settlement or explaining the discrepancy between their own displayed statistics and their final decision.I am still requesting:A clear written explanation of how this bet was settledDisclosure of the exact official source used to determine the number of throw-insI am sharing this update for transparency and to help other users understand my experience.
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