I am sharing my experience with the platform after encountering two significant issues in less than a month, which have greatly impacted my trust in their services.
1) Incorrect bet settlement:
I placed a bet on Total Throw-ins Over 32.5 for the match between two teams. The bet was settled as a loss, with the platform claiming the total number of throw-ins was 30. However, the match statistics shown on the platform indicated 34 throw-ins, and a reputable football statistics provider also confirmed this. I provided screenshots as evidence, yet the platform insisted the statistics were 'indicative only' and did not disclose the official source used to determine the figure of 30. Instead, I was asked to provide detailed information for every throw-in, which is unreasonable and not a professional approach to resolving a betting dispute.
2) Prior deposit issue:
Earlier, I faced a deposit problem where my funds were not credited to my account. This issue was only resolved after multiple emails and follow-ups, causing unnecessary delays and frustration.
Conclusion:
Experiencing a deposit issue and an incorrect bet settlement in such a short period, along with unclear communication and a lack of transparency, raises serious concerns about the platform's reliability and customer support. I am still waiting for a clear explanation of how my bet was settled and the official source used to determine the number of throw-ins. I hope management takes this case seriously and addresses it fairly and transparently.
Update:
In response to the platform’s reply, I want to clarify that their own statistics showed the total number of throw-ins as 34, not 30. I have screenshots as proof. Despite this, the platform continues to assert that the total was 30 without disclosing the official source for settlement or explaining the discrepancy. I am still requesting a clear written explanation of how this bet was settled and the exact official source used.
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