I am submitting a formal complaint about the company's failure to fulfill my verified request for account deletion and the removal of all related personal information, which I submitted on Nov 28, 2025. Despite multiple communications, the support team has declined to process this request, claiming they cannot verify an account that was deliberately created with false information for testing. According to data privacy laws, individuals have the right to request the deletion of personal information, even if the data provided during account creation was inaccurate or fabricated for testing purposes. By not honoring my deletion request and failing to offer a reasonable alternative for verification, the company is violating these legal requirements. Their responses indicate that deletion will not occur unless I provide a government-issued ID or other verification documents. Since the account contains fictitious data and does not relate to any real person or entity, it is impossible to provide the requested documentation. Additionally, the ongoing inaction exceeds the legally required response time for such requests and reflects an unreasonable verification demand that does not align with good-faith compliance with privacy regulations. Therefore, I am formally requesting that the company promptly delete all accounts linked to my email and permanently erase all data associated with these accounts from their systems, including emails, test data, and any internal records, as well as confirm in writing that this deletion has been executed. If the company does not comply with this request within 30 days from Nov 28, 2025, I will escalate this issue to the relevant regulatory authorities for investigation and potential enforcement action. I expect a swift written acknowledgment of this complaint and a timeline for compliance with my deletion request.
Claim your business profile now and gain access to all features and respond to customer reviews.
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.See more
