mellowbeds.co.uk

1.4
1.4 Based on 9 reviews

...

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Tayna Segalla
STAY AWAY DON'T FALL FOR THIS FRAUD!

STAY AWAY DON'T FALL FOR THIS FRAUD!I purchased a low double bed for my 1yr old son as a birthday gift, the purchase was made on November 17th, 2025. Today it's February 16th, 2026 and I'm still dealing with this issue.After I completed the purchase and waiting 2 weeks for the seller to get in touch about the delivery, they never even attempted contacting me, so I initiated contact to check when the delivery would happen. The communication with them was very broken, they would say one thing and then do another. After a long wait, I finally received the bed 3 weeks after the purchase and because I chased on the delivery.The bed that was delivered was THE WRONG BED, not the one I had ordered, and the quality was awful, you could see all the staples on the fabric (against the wood part), there was no finishing touches just a cheap fabric stapled onto cheap plywood. All staples exposed, not only looking horrendous but causing hazard.I messaged them via whatsapp (they never replied to emails), they said they would send a new bed and pick up the wrong one, they promised they would deliver a high quality bed. This high quality bed never arrived, I chased them again and again, and they stopped replying back/picking up my calls.On December 22nd I decided to file a Paypal claim (as I had purchased this item on paypal credit). I am still dealing with this until today, Feb 16th. The seller does not cooperate with anything, does not pick up my calls or reply to messages. Paypal needs the seller to pick up the item in order to process the refund, and of course the seller keeps on lying, saying they will do the pick up, but never do. I'm now filing a fraud against them, and working with Paypal to resolve this.So to avoid all this headache, don't fall for their website, and don't buy from them.

1
Date of experience: Feb 16, 2026

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