Not a transparent nor honest company. They changed the formula and significantly decreased the density and weight of these pillows. My first ordered November 1, 2025 (Order # 36259) and they were amazing. But when I ordered the second time on December 29, 2025 (Order # 195317) the pillow arrived on January 7, 2026 and I noticed the significant density change making my sleep uncomfortable. So when I adjusted with them, they’ve been giving me the runaround by asking me for not only pictures of the shipping box, but even the label on the shipping box after I removed it for recycling. So now I’m wondering if this company is in China because no one else make such a tedious request when they know that they change the formula to the pillow without telling their customers.
I do not appreciate being treated like this, and paying all this money for these pillows when they are not being transparent and honest about their products that they sell and giving me a hassle over it when I called it out and asked for them to send me the same high density pillows as before.
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Mellow Sleep is a lifestyle brand that completely redefines how you rest.
We put our customers at the heart of everything we do, inviting you to join our community, share your sleep stories, and explore the connections between rest, mental wellness, family, and lifestyle.
Our signature products are thoughtfully designed to bring comfort, simplicity, and better sleep into your everyday life.
The dual-layer comforter adapts to hot and cold sleepers alike, no duvet cover needed. It unzips into two layers, is machine washable, hypoallergenic, and breathable, making clean, effortless sleep a daily reality.
Our Cloud Pillow features a 6-zone ergonomic structure and exclusive FlipFit™ dual-height design. Built for side, back, and stomach sleepers, it offers contoured support zones, breathable materials, and a fully washable construction for cleaner, better-aligned sleep night after night.
With Mellow, you don’t just sleep, you sleep smarter, deeper, and better.See more
