Customer service has been unresponsive. I placed an order for a holiday song promotion over two weeks ago, but my track was added to an unrelated playlist that didn't generate many streams. After I raised my concerns via email, a representative assured me that they would address the issue within a week and discuss a refund if necessary. However, a week has passed, and I still haven't received any response despite sending multiple emails. I'm unsure how to resolve this order. I'm frustrated with the service, especially with Christmas approaching and limited time to promote my song elsewhere. Any assistance would be appreciated.
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