I ordered a digital portrait of a relative from this service, which promised expedited shipping. I have a tracking number indicating the item is 'on its way,' yet the service claims it’s still processing. I've contacted them three times, and each time, they blame a backlog of orders for the delay. This is unacceptable, and I want my money back. I’ve asked for a refund twice, but they’ve ignored my requests and have become quite unhelpful.
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