After initially purchasing the premium memory wave system I accidentally a couple months later purchased the basic system. I immediately notified memory wave and was told to submit proof of the second purchase. Although I submitted the proof, I got the runaround with them asking me repeatedly to submit a form of proof out of several options. Long story short, I never got my $39 back and I'm extremely disappointed with the entire process. Ironically, I 'forgot' (after consistently using the $79 program for months), that I had purchased the system which is what led to my secondary purchase.
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