The item arrived poorly packaged and was damaged, which my son discovered on December 1st, leaving him in tears. Since it was an advent calendar, we needed a replacement urgently. I reached out to the support team, but they stated that the item needed to be picked up before a replacement could be issued, showing no empathy. I was instructed to expect an email for the return arrangement, but it never arrived. Now it's December 10th, and I ended up purchasing a new calendar from a different seller for my very upset child. I will not be using this service again due to inadequate logistics and unsatisfactory customer support. In contrast, the replacement item from another seller was shipped in a box and arrived in perfect condition.
Claim your business profile now and gain access to all features and respond to customer reviews.
