I ordered an alarm clock as shown on the website, but I only received a regular clock. After sending an email with a picture of what I received versus what was advertised, I was informed that they needed to check with their warehouse. This took three days, and their response was simply, 'Would you like to return it?' After that, I didn't hear back from them. UPDATE
After following up based on another review's advice, the situation was handled more promptly, leading me to raise my rating from 1 to 3. While it's not ideal that it took a negative review to get a response, they did resolve the issue. Now, I still need to find an alarm clock!
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