menswearhouse.com

I have visited the Men’s Wearhouse…

I have visited the Men’s Wearhouse location at 4756 Pecanland Mall Drive in Monroe, LA on three separate occasions, and unfortunately each experience has been disappointing.During my first visit, staff members were openly discussing internal issues about clocking out and stated their computers were down, without offering a proper greeting or assistance. While technical problems happen, professionalism and customer acknowledgment should still be a priority.My second visit reflected similar concerns. The staff appeared more focused on internal conversations than assisting customers. Overall, the customer service felt inattentive and unpolished.My third visit was the most concerning. I came in for a simple paid alteration after noticing signage that a tailor was available. I was initially told to return later when the tailor arrived. When I returned, the Assistant Manager stated the tailor likely would not be coming in. However, I personally observed the tailor arrive shortly afterward and confirmed directly with her that she could assist me.After being measured, I was informed that in order to proceed with a $20 alteration, I was required to provide my full name, phone number, email address, and physical address. When I expressed discomfort providing extensive personal information for a basic paid service, I was told that without it, they would refuse to conduct business with me.I have shopped at multiple Men’s Wearhouse locations across the United States and have not encountered this requirement or level of customer service elsewhere. I hope corporate leadership reviews the policies and customer service standards at this location, as the experience does not reflect the brand’s reputation.

Date of experience: Feb 12, 2026