Review Time
Fairview Heights, IL Location
I booked an appointment to get measured to adjust some suit jackets by having the sleeves shortened if possible. Turns out that I just missed the tailor by a matter of minutes. E.J. Collier asked what I need help with and took me back to get measurements on the jackets.
E.J. was exceptional, I appreciate his knowledge and advice more than I can express. Very professional and provided a lot of valuable information to me about what was possible, the materials, and how the process/timeframe worked. A couple of the suits are much nicer & quite an upgrade for me so being able to get them customized in such a bonus.
It was great, E.J. really made the difference in the customer experience. I trust his advice and there is nowhere else I will go for my future dress clothes needs. The service is top-notch. I highly recommend E.J. and this MW location for anyone looking for professional service & advice
Fairview Heights, IL LocationI booked an appointment to get measured to adjust some suit jackets by having the sleeves shortened if possible. Turns out that I just missed the tailor by a matter of minutes. E.J. Collier asked what I need help with and took me back to get measurements on the jackets. E.J. was exceptional, I appreciate his knowledge and advice more than I can express. Very professional and provided a lot of valuable information to me about what was possible, the materials, and how the process/timeframe worked. A couple of the suits are much nicer & quite an upgrade for me so being able to get them customized in such a bonus. It was great, E.J. really made the difference in the customer experience. I trust his advice and there is nowhere else I will go for my future dress clothes needs. The service is top-notch. I highly recommend E.J. and this MW location for anyone looking for professional service & advice
I have visited the Men’s Wearhouse location at 4756 Pecanland Mall Drive in Monroe, LA on three separate occasions, and unfortunately each experience has been disappointing.During my first visit, staff members were openly discussing internal issues about clocking out and stated their computers were down, without offering a proper greeting or assistance. While technical problems happen, professionalism and customer acknowledgment should still be a priority.My second visit reflected similar concerns. The staff appeared more focused on internal conversations than assisting customers. Overall, the customer service felt inattentive and unpolished.My third visit was the most concerning. I came in for a simple paid alteration after noticing signage that a tailor was available. I was initially told to return later when the tailor arrived. When I returned, the Assistant Manager stated the tailor likely would not be coming in. However, I personally observed the tailor arrive shortly afterward and confirmed directly with her that she could assist me.After being measured, I was informed that in order to proceed with a $20 alteration, I was required to provide my full name, phone number, email address, and physical address. When I expressed discomfort providing extensive personal information for a basic paid service, I was told that without it, they would refuse to conduct business with me.I have shopped at multiple Men’s Wearhouse locations across the United States and have not encountered this requirement or level of customer service elsewhere. I hope corporate leadership reviews the policies and customer service standards at this location, as the experience does not reflect the brand’s reputation.
I prepared my measurements and ordered everything I needed, but unfortunately, the jacket didn’t arrive on time. Jackson Whitaker, my incredible savior, reassured me and quickly set up a plan “B” with a jacket available in-store that just needed minor adjustments. When Jackson brought it out with a smile, I hesitated but received a thumbs-up from Maria Ivan, who assured me it would look great. After alterations, they told me there would be no charge for the jacket due to the inconvenience. I'm grateful for their help in turning a stressful situation into a joyful experience, and I look forward to returning to Men’s Wearhouse in the future!
Such rude staff in Avondale AZ. Went in because we saw their ads online for the sales they were having. Asked the sales rep to see the ones on sale he laughed in our face. I provided my budget he laughed in my face. We left absolutely rude af. Will never ever go there again or refer people to go.
I've ordered a bunch of times from Mens Wearhouse and I can tell you 2 out of the 6 times I have received my items. The company doesn't care, their internal process is poor and the stores are dead yet don't ship items when they are supposed to. So if they are shipping it from a store, the odds are even if you buy it, they will wait for someone to grab it from the street. This is piss poor business and companies like SuitSupply are going to eat them for lunch. I have been a great customer to Men's Wearhouse. But you just lost me...First time I ordered a suit for my sister in laws funeral and it never shipped, the second time a pair of pants, the third time a blazer. Between technical glitches on their computer and lazy employees, it looks like they are heading to Chapter 11. Sad, just sad.
We visited Men's Warehouse in Cherry Hill, NJ on 1/21 and felt like we received the royal treatment from Shya (sp?). She honestly could not be more helpful and accommodating in a pinch! We rolled in @ 8:30 p.m. and rolled out with a new suit and dress shirt (pressed and all) @ 9 p.m. something I did not think we would be able to pull off. In addition to truly being a life saver, she was also very pleasant and professional. We were very appreciative of her efforts and hope she receives the recognition she deserves. - Tom Daly
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Men's Wearhouse offers men's suits, dress shirts, ties, dress shoes, tuxedos, tuxedo rental, accessories and more! Check out our online wardrobe consultant, store locator, tie tying tutorial, extensive fashion and lifestyle advice, tuxedo rental services, corporate sales, and customized logo apparel.
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