It's no surprise that this provider has so many one-star reviews. Their customer support is appalling. They only offer 24-month contracts, and when yours ends, they don’t inform you; they just add late fees. Want to renew? Commit to another 24 months. It feels like a lifetime contract with limited exit options. I’ve called multiple times, only to be on hold for hours without ever speaking to an agent. It’s a frustrating experience for customers trying to renegotiate.
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