Extremely disappointing support experience at this location. The staff appear to only manage basic billing inquiries. When it comes to resolving technical issues, they are unhelpful and lack knowledge. We have been waiting for our service installation since November 17, and since then, we have experienced no internet or cable service. When we inquired at the local office for temporary cable access, we were informed that it was “not permitted.” We had to escalate the matter to the main office, which eventually sent us a router so we could at least watch the news as the holiday season approaches. This whole experience, coupled with the staff's indifferent attitude, is entirely unacceptable.
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