I ordered a recumbent bike from the UK site in November and attempted assembly in December, but a main part was incorrect. I reached out to the company on December 7th, and while I received a response on December 11th saying the correct part was being sent from abroad, I still hadn't received anything by January. After following up, I got a tracking number but no updates since mid-December. I've made numerous attempts to contact them, but have received no further communication. I now have a partially assembled bike with the wrong part and no idea when I will receive the correct one. I would like a partial refund or the right part sent as soon as possible, but I'm unable to reach anyone. I've never experienced such poor communication after an initially positive interaction.
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MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.
As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).
MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.See more
