I first ordered from this company in October 2025 and had a good experience. Product was shipped and arrived quickly and was in perfect condition. To this day we still use and love it. However I ordered 2 additional products in December 2025 for Christmas presents. Shipping was delayed which at that time of the year I understand happens, so no big deal. After getting the products and setting them up both were non functional. So I sent an email to about getting replacement products because again things happen that people/companies can’t control and since we love our original purchase I just wanted replacements. I had to send 3 emails before getting a single response. After finally getting a response they wanted proof so I complied and took the videos and pictures proving they were nonfunctional and emailed them back within hours of receiving the request. Another 3 weeks goes by with no response which seems to be a pattern. They will email, I’ll respond promptly then I hear nothing for weeks, this has been going on since December. Twice now I’ve been told one thing then in the next email they say the opposite. Beginning of February I’d finally hit my breaking point and I told them enough is enough and I no longer wanted replacements just a refund. It’s now the end of February and I’m still wanting on my refund even though the email I got stated a refund was being processed, which again was 3 weeks ago. Yesterday I received an email stating replacements products were delivered which isn’t the case. So now I’ve escalated things because this whole situation has become impossible and I’ve reported them to the better business bureau and am disputing the charge with my bank. After going back and forth with them for almost 3 months at this point I’ve completely lost any and all understanding and patience with this company. We will never buy from them again and have been advising people against it as well.
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MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.
As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).
MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.See more
