mercari.com

1.1
1.1 Based on 21 reviews

...

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Mocha Goddess
After years of selling on this site, I have to share my experience. It has been absolutely horrible.

After years of selling on this site, I have to share my experience. It has been absolutely horrible. First of all the idea that these sites take a percentage of your profits just so that you can sell on their site is one thing but to go deeper when they continuously raised that amount and make it more and more difficult to sell on their site is unlawful. Also I agree the intrusiveness is ridiculous.
Recently there was a post office mixup where one of my items that I sold went to another person who bought something else from my shop so this one person got two items from me one by mistake. He instantly sent a message telling me the situation. I instantly reached out to someone with customer service who could assist I was hoping They were absolutely useless basically although this package was insured, although this package was interested through their company not just through the post office. They blamed me for the post office‘s mistake, said that I must’ve done something not that the kiosk made a mistake and printed a double label somehow someway it was my fault so thankfully the person sent the item to me but they refuse to allow for us to have any conversation or Any personal details shared so the person that bought the item from me never got the item I never got paid for the sale that I was in need of making that money to pay my bills and then had to wait an additional week to get the item sent back That person who sent the item to me is out of money that they sent the money that they spent to send the item to me. I have no way of getting them that money back and every message that I sent to them telling them that I would comp them back by giving them an extra item from my shop to basically repay them for sending the item to me those messages were strategically deleted.
Inconveniently tonight as I’m posting new items they send me a message saying more items equals more money and then the next item was your account is now frozen because of suspicious activity and the suspicious activity was me posting one item for sale absolutely ridiculous. I do not see how this company is still surviving with a 1.2 star rating they do not care about the sellers on their side and that is sad and pathetic.

1
Date of experience: Feb 24, 2026

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