Review Time
After years of selling on this site, I have to share my experience. It has been absolutely horrible. First of all the idea that these sites take a percentage of your profits just so that you can sell on their site is one thing but to go deeper when they continuously raised that amount and make it more and more difficult to sell on their site is unlawful. Also I agree the intrusiveness is ridiculous.
Recently there was a post office mixup where one of my items that I sold went to another person who bought something else from my shop so this one person got two items from me one by mistake. He instantly sent a message telling me the situation. I instantly reached out to someone with customer service who could assist I was hoping They were absolutely useless basically although this package was insured, although this package was interested through their company not just through the post office. They blamed me for the post office‘s mistake, said that I must’ve done something not that the kiosk made a mistake and printed a double label somehow someway it was my fault so thankfully the person sent the item to me but they refuse to allow for us to have any conversation or Any personal details shared so the person that bought the item from me never got the item I never got paid for the sale that I was in need of making that money to pay my bills and then had to wait an additional week to get the item sent back That person who sent the item to me is out of money that they sent the money that they spent to send the item to me. I have no way of getting them that money back and every message that I sent to them telling them that I would comp them back by giving them an extra item from my shop to basically repay them for sending the item to me those messages were strategically deleted.
Inconveniently tonight as I’m posting new items they send me a message saying more items equals more money and then the next item was your account is now frozen because of suspicious activity and the suspicious activity was me posting one item for sale absolutely ridiculous. I do not see how this company is still surviving with a 1.2 star rating they do not care about the sellers on their side and that is sad and pathetic.
This is the most intrusive, censorship app I have EVER had the negative experience of using. The mercari "admin" goes through and reads every single communication you send to buyer/seller and if for whatever reason they dont like, they just delete it. I recently sold an item and after I had already shipped it, I saw I forgot to send one of the instruction manuals and a box one of the accessories came in. I had already printed and mailed the shipping label and could not find the buyers address. So I sent them a message and told them what I had done. I asked for their mailing address and also their email address so I could send them the instructions I had forgot but scanned so that they would have them before the item I shipped arrived. BOTH WERE DELETED BY "ADMIN" I sent probably 4 or 5 additional messages explaining to the seller that admin kept deleting my messages BUT THEY DELETED ALL OF THOSE TOO!!!! I finally subscribed to a people find service, located the individuals phone number and called him. He was completely unaware of any of the messages I had sent. I will NEVER USE MERCARI AGAIN and I will tell everyone who will listen just exactly how they operate.
Sold a highly valuable collectable coin. Buyer claims package was empty but I have video of me packing and sealing it. My account is now limited and it looks like im out of my money? Never ever again will I be using mercari.
Had UPS miss charge me when I shipped an item that was 2 pounds. They said I shipped an item that was 27 pounds and charged me 88$ I spent a week talking to "support" All i got was automated responses and telling me I was the problem. Horrible company.
Absolutely horrible service!!! Never experienced anything like it before. They legitimately don’t care about their customers. I will never buy anything on their site again.
Customer service sucks! I will never use Mercari again. Ordered something.. tried to return because it was not functioning. It took greater than three days (not by my control) to return. They refused to refund item. I could not get in touch with the seller (due to "transaction complete") also they automatically put a positive review even though clearly im not satisfied with this.
They wouldn't refund money they charged me for shipping even though I paid for the shipping myself. The buyer even told them I had paid UPS and I sent them a screen shot of my UPS reciept.
If you deal with them just don't put yourself in a position where they'll owe you money because you may not get it back.
I've been buying on Mercari for many years. The service has always been excellent. They wait until the buyer receives the item and provides feedback to pay the seller. For me, it's an excellent website with fabulous prices.
Last year, I created an account to buy a suitcase, but the following day I was informed it was out of stock. The website doesn’t allow cancellations; it instructs you to use the app or send a request to a PO Box. Even after mailing my cancellation request months ago, I received an email from the company and found my account still active. A quick Google search led me to an "Intake Form" to fill out. After submitting it, I had to confirm via email and was told it would take "45 days" to process the cancellation. There’s no phone support, email assistance, or even a chat option available.
Delivery was incredibly slow, and the item vanished from tracking for a week before showing up crushed. It was a holiday ornament, now in tiny fragments due to being inadequately packed in just tissue paper and an old box. When I raised the issue, I received an automated reply offering a refund in store credits, which felt unsatisfactory. While the refund amount was minor, I'm just exhausted by the prevalence of subpar companies.
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